Consumer Rights Online Training for Retailers - DIGITAL CONTENT

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This Consumer Rights Online Training course for Retailers has been designed for the use of people who sell digital goods.

It helps the user to understand consumer law, the rights of a customer, and helps them work towards compliance with current legislation. The course aims to help the user understand who the Consumer Rights Act applies to, know how to resolve any disputes, and know what liability they have regarding digital content.

This course is split into four sections.

1. Background

The Consumer Rights Act sets out certain standards when selling goods, services or digital content to customers.

In this section the course looks at who the rules apply to.

2. Customer Rights Act

In this section the course looks at consumer rights, and the specific rules and standards when supplying digital content to customers.

3. Terms and Conditions

In this section the course looks at how you make customer notices and terms & conditions clear and fair.

4. Disputes

Sometimes customers aren't happy and you can't sort disputes amicably.

In this section, the course looks at what could happen next if you can’t resolve a problem with a customer.

Conclusion

On completion of this Consumer Rights Online Training course for Retailers you will have a much better understanding of how the Consumer Rights Act affects you and your business.

You will know what your customer is entitled to and so know where you stand when dealing with any complaints and what the next step is if your customer isn’t happy with your remedies.

You will be in a better position to pre-empt any problems by ensuring your product or service descriptions are up-to-date and correct and your terms and conditions and any notices are clearly written, with the important details shown prominently.

The course finishes with a test and on successful completion of this test a CPD accredited certificate will be available for download.

Course Sections

1. Background
2. Customer Rights Act
3. Terms and Conditions
4. Disputes

Discount available for multiple courses. Please contact us for details