Consumer Rights Online Training for Retailers - GOODS

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This online Consumer Rights Training for Retailers course should be used as a guide for those who sell products to help them understand consumer law and legal standards they must meet.

The course aims to help the user understand who the Consumer Rights Act applies to, know how to resolve any disputes, and understand the liability they have when it comes to selling goods.

This course is split into four sections.

1. Background

The Consumer Rights Act sets out certain standards when selling goods, services or digital content to customers. It also explains what will happen if what you supply isn’t up to the legal standard required.

In this section the course looks at who the rules apply to.

2. Customer Rights Act

In this section the course looks at consumer rights and the specific rules and standards when supplying goods to customers.  This includes when the customer has the right to return goods. 

3. Terms and Conditions

In this section the course looks at how you make customer notices and terms and conditions clear and fair.

4. Disputes

Sometimes customers aren't happy and you can't sort disputes amicably.

In this section, the course looks at what could happen next if you can’t resolve a problem with a customer.

Conclusion

On completion of this Consumer Rights Training for Retailers course you will have a much better understanding of how the Consumer Rights Act affects you and your business.

You will know what your customer is entitled to and so know where you stand when dealing with any complaints and what the next step is if your customer isn’t happy with your remedies.

You will be in a better position to pre-empt any problems by ensuring your product or service descriptions are up-to-date and correct and your terms and conditions and any notices are clearly written, with the important details shown prominently.

The course finishes with a test and on successful completion of this test a CPD accredited certificate will be available for download.

Course Sections

1. Background
2. The Consumer Rights Act
3. Terms and Conditions
4. Disputes

Discount available for multiple courses. Please contact us for details